Knowledge Center Website Troubleshooting
Troubleshooting Tips
- The Knowledge Center website will not work with Internet Explorer. Please use another web browser. Google Chrome or Safari work best.
- You can access the website on an iPad or tablet, but you must be using a different browser than Internet Explorer, the Google Chrome browser or Safari work best with your tablet in the horizontal position.
- Change your internet settings to disable pop-up blockers.
- Refresh your page if a session button or component does not appear at a specified time.
- Video recordings require a minimum time to be viewed before the system will mark it completed. Be sure you have viewed the entire video if the component does not mark complete.
- Refresh your page if a quiz doesn't open after you have completed the video portion of a training.
- Add the following web and IP addresses to your whitelisted addresses if you experience firewall issues:
- miaeyc.elevate.commpartners.com
- learn.miaeyc.org
- elevate.commpartners.com (IP 198.90.22.203 and 147.75.3.75)
Log-In Troubleshooting
To log-in from a mobile device, expand the menu to open the login area.
